Warranty

Each EPOCH timepiece is covered by an international mechanical warranty of 5 years from the date of commission (delivery). The owner must confirm this duration reflects the actual business policy before publication.

The warranty covers defects in materials and workmanship under normal use, including:

• Mechanical escapement and movement defects;
• Hand or index misalignment;
• Water-resistance seal failure under rated specifications; and
• Defects in the case, crystal, or crown arising from manufacture.

The warranty does not cover:

• Damage from misuse, accident, or improper handling;
• Normal wear and tear, including strap and buckle wear;
• Damage from unauthorized service, modification, or alteration;
• Damage exceeding the watch's rated water resistance; or
• Issues arising from failure to follow care instructions.

To submit a warranty claim, contact us through our Support page with your order number, a description of the issue, and proof of purchase. We will review the claim and provide service instructions.

Your order confirmation and client account record serve as proof of purchase. Each timepiece is individually numbered and registered to your account.

Approved warranty service is performed by our workshop or an authorized service center. We recommend a lubrication and gasket refresh every 5 to 7 years; any competent independent watchmaker can service our calibers. Shipping responsibility for warranty service is determined when the claim is reviewed.

For warranty questions, contact [OWNER: support@epoch… email address].