CLIENT RELATIONS & SERVICE
Support & Maintenance Protocol
Direct communication with our assembly workshop for regulation inquiries, strap replacements, warranty claims, and shipping updates.
5-Year Guarantee
Covers all mechanical escapement defects, hand misalignments, and water seal failure under rated specifications.
Service Cadence
We recommend a lubrication and gasket refresh every 5 to 7 years. Any certified independent horologist can service our calibers.
Direct Response
No tiered call centers. You will correspond directly with our workshop technician or client registrar.
Transmit Inquiry to Workshop
TRANSMISSION PROTOCOL: ENCRYPTED • RESPONSE WITHIN 1 BUSINESS DAY
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REQUEST TYPES: ACCESS • CORRECTION • DELETION • INQUIRY • VERIFIED BEFORE DISCLOSURE