Shipping Policy

We ship to the following regions: [OWNER: list of serviced countries/regions]. The owner must confirm the actual list of serviced countries before publication.

Orders are processed within [OWNER: e.g. 2–4 business days] after payment confirmation. Processing includes final quality control, timing verification, and insured packaging.

Estimated delivery times are [OWNER: e.g. 2–6 business days] for domestic shipments and [OWNER: e.g. 5–14 business days] for international shipments. These are estimates and may vary due to courier operations, customs, or destination.

Standard insured dispatch is $35 USD. Complimentary insured dispatch is provided on orders of $1000 USD or more. Applicable costs are shown at checkout before you confirm your order.

Each dispatched timepiece includes a tracking reference, available in your Client Account. You will receive a notification when your timepiece ships.

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. We cannot predict exact customs charges.

You are responsible for providing an accurate shipping address. If a shipment is returned to us due to an incorrect address, we will contact you to arrange re-shipment; additional shipping costs may apply. If a shipment is lost or damaged in transit, contact us through Support and we will work with the carrier to resolve it.

For shipping questions, contact [OWNER: support@epoch… email address].