Refund & Returns Policy

A timepiece may be returned within 14 days of delivery, provided it is in unworn condition with all original packaging, accessories, and documentation. The return window is a configurable business policy and must be confirmed by the owner before publication.

Returned timepieces must be unworn, undamaged, and free from alteration, polishing, or resizing. All original items — including the timing certificate, strap, buckle, and presentation materials — must be included. We reserve the right to reduce or refuse a refund where a returned item is not in resalable condition.

To start a return, contact us through our Support page with your order number and the reason for return. We will review the request and, if approved, provide return instructions and the return shipping address. Please do not send an item back without authorization.

Return shipping costs depend on the reason for return. If the return is due to an error on our part (wrong or defective item), we cover return shipping. For all other returns, the customer is responsible for return shipping. Items should be sent fully insured; we are not responsible for items lost or damaged in return transit.

Once we receive and inspect the returned timepiece, we will notify you of approval or rejection. Approved refunds are processed to the original payment method. Refund timing depends on your payment provider and may take several business days to appear. We do not display "refund issued" until the payment provider confirms the refund.

If you wish to exchange a timepiece for a different configuration, the fastest approach is to return the original item for a refund and place a new order. Contact us for assistance with an exchange.

If your timepiece arrives damaged, is defective, or is the wrong item, contact us through Support immediately with your order number and a description of the issue. Where image uploads are available, we validate file type and size and store attachments privately. We will arrange a replacement, repair, or refund as appropriate.

Where legally permitted, certain items may be non-returnable, including timepieces that have been worn, altered, or customized. Custom or special orders may also be non-returnable where permitted by law.

For return questions, contact [OWNER: support@epoch… email address].